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Customer Interaction Center (CIC) is committed to providing end-user of PAIG (China) dealers with whole-process-tracked services throughout their customer journey.

by integrating resources, big data analysis and CRM System, we assist dealers to offer differentiated services and realize whole-lifecycle customer management. We keep a close eye on customer experience from collecting leads through multiple channels to purchase and after-sale services. All issues throughout the customer journey will be meticulously tracked and solved. By working together with our dealers, CIC strives to offer all customers wide-ranging, considerate, and satisfactory services and experience. 

   
Customers can reach us through various approaches at any time in any place:
  • Calling-out service: (customer satisfaction survey, customer care events, OEM compaign, various promotion events,etc.)
  • Calling-in service: (sale leads collection, test drive, appointment booking, road rescue, vehicle information consultancy, etc.)
  • On-line communication service
  • On-line sales
PAIG (China) Customer Interaction Center opens from 8:00 am to 24:00 every day throughout the year as a one-stop service provider of customer-oriented, professional, and honest services. Our aim is to make every customer happy and satisfied by bringing professional, convenient and considerate services.

Moreover, the CIC will strive to build a lifelong and trustful connection with customers through cars by continous innovation to exceed customer expectations. We live by and for our customers' success, we want to be their top-of-mind and top-of-heart choice. We want to be THE REFERENCE of Mobility.